Refund policy

At Alfatah Electronics, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely happy with your order, we’re here to help.

1. Return Eligibility

You may request a return under the following conditions:

  • The item is defective, damaged, or not working properly upon arrival
  • The wrong product was delivered
  • The product is unused, in its original packaging, and in resellable condition

Returns must be requested within 7 days of delivery.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, damaged, or altered by the customer
  • Items without original packaging, accessories, or proof of purchase
  • Clearance or sale items (unless defective)

3. Return Process

To initiate a return:

  1. Contact us at [your email here] or WhatsApp [your number here]
  2. Provide your order number and reason for return
  3. Our team will guide you through the return approval process

Do not send products back without prior approval.

4. Refund Policy

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued via:
    • Bank transfer, or
    • Original payment method (if applicable)

Shipping charges are non-refundable, unless the return is due to our error.

5. Exchange Policy

We only replace items if they are:

  • Defective
  • Damaged during delivery

If you need an exchange, contact us with product images or video proof.

6. Damaged or Faulty Items

If you receive a damaged or faulty product:

  • Report it within 48 hours of delivery
  • Share clear photos/videos as evidence

We will offer a replacement or full refund after verification.

7. Shipping for Returns

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect
  • We recommend using a trackable shipping method

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your bank/payment provider
  • If still unresolved, contact us at alfatahelectronicsofficial@gmail.com

9. Contact Us

For any questions regarding returns or refunds, contact:

  • Email: alfatahelectronicsofficial@gmail.com